{"action":"update","ckan_id":"2a7db8df-59ea-4ce5-af31-33407763859b","date_created":"Mon, 16 Mar 2026 16:16:09 GMT","date_finished":"Mon, 16 Mar 2026 16:16:09 GMT","harvest_job_id":"75b2247a-06d0-4683-936a-36692a7c539f","harvest_source_id":"6a6eee85-7826-4c82-a076-06e6c5198ebc","id":"f046b15e-bcf3-464a-b71c-8a7c3b056d92","identifier":"https://www.arcgis.com/home/item.html?id=ee8d6218c7c44224bfe6e46bc358d95d&sublayer=0","parent_identifier":null,"source_hash":"bb113a6d9ef9818b71db9ed05bbea4f7bacf8c26c73d7c48f487cf48ae18d4f2","source_raw":"{\"@type\": \"dcat:Dataset\", \"accessLevel\": \"public\", \"contactPoint\": {\"@type\": \"vcard:Contact\", \"fn\": \"josueba_tempegov\", \"hasEmail\": \"mailto:data@tempe.gov\"}, \"description\": \"<p>The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.</p><p>This page provides data for the 311 Email Response Time performance measure.</p><p>The performance measure dashboard is available at&nbsp;<a target='_blank' href='https://strong-community-connections-tempegov.hub.arcgis.com/pages/311-email-response-time' rel='nofollow ugc noopener noreferrer'>2.17 311 Email Response Time</a>.</p><p><a target='_blank' href='https://tempe.gitbook.io/data-dictionary/2.17-311-email-response-times' rel='nofollow ugc noopener noreferrer'><strong>Data Dictionary&nbsp;</strong></a></p><p><span style='font-size:18px;'><strong>Additional Information</strong></span></p><p><strong>Source:</strong> tempe.gov and Accela CRM</p><p><strong>Contact:</strong> Moncayo, Kim</p><p><strong>Contact E-Mail:</strong> Kim_Moncayo@tempe.gov</p><p><strong>Data Source Type:</strong></p><p><strong>Preparation Method: </strong>All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.</p><p><strong>Publish Frequency:</strong> Quarterly</p><p><strong>Publish Method:</strong> Manual</p>\", \"distribution\": [{\"@type\": \"dcat:Distribution\", \"accessURL\": \"https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/csv?layers=0\", \"format\": \"CSV\", \"mediaType\": \"text/csv\", \"title\": \"CSV\"}, {\"@type\": \"dcat:Distribution\", \"accessURL\": \"https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/geojson?layers=0\", \"format\": \"GeoJSON\", \"mediaType\": \"application/vnd.geo+json\", \"title\": \"GeoJSON\"}, {\"@type\": \"dcat:Distribution\", \"accessURL\": \"https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/kml?layers=0\", \"format\": \"KML\", \"mediaType\": \"application/vnd.google-earth.kml+xml\", \"title\": \"KML\"}, {\"@type\": \"dcat:Distribution\", \"accessURL\": \"https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/shapefile?layers=0\", \"format\": \"ZIP\", \"mediaType\": \"application/zip\", \"title\": \"Shapefile\"}, {\"@type\": \"dcat:Distribution\", \"accessURL\": \"https://data.tempe.gov/datasets/tempegov::2-17-311-email-response-times-summary\", \"format\": \"Web Page\", \"mediaType\": \"text/html\", \"title\": \"ArcGIS Hub Dataset\"}, {\"@type\": \"dcat:Distribution\", \"accessURL\": \"https://services.arcgis.com/lQySeXwbBg53XWDi/arcgis/rest/services/2_17_311_Email_Response_Times_(summary)/FeatureServer/0\", \"format\": \"ArcGIS GeoServices REST API\", \"mediaType\": \"application/json\", \"title\": \"ArcGIS GeoService\"}], \"identifier\": \"https://www.arcgis.com/home/item.html?id=ee8d6218c7c44224bfe6e46bc358d95d&sublayer=0\", \"issued\": \"2019-11-14T23:25:58.000Z\", \"keyword\": [\"311 Email Response Times (PM 2.17)\", \"Strong Community Connections\"], \"landingPage\": \"https://data.tempe.gov/datasets/tempegov::2-17-311-email-response-times-summary\", \"license\": \"https://creativecommons.org/licenses/by/4.0\", \"modified\": \"2026-03-10T21:54:03.715Z\", \"publisher\": {\"name\": \"City of Tempe\"}, \"spatial\": \"\\\"\\\"\", \"theme\": [\"geospatial\"], \"title\": \"2.17 311 Email Response Times (summary)\"}","source_transform":null,"status":"success"}